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The front-line staff, closest to and most engaged with the customer, are at the heart of this approach which analyses the current functional components and formulates an action plan for creating an end-to-end business process.
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Business Change Professionals - Competency Assessment Tools
The BPTGroup, working in partnership with SkillsEdge, the Talent Management Company, have developed the Business Analysis Capability Assessment Tool which staff can complete on-line.
Access at: www.skillsedge.com/bca.asp.
You will find the project management tool also of value at: www.skillsedge.com/pca.asp.
Cape Town : 15/11/2010
Johannesburg : 22/11/2010
Johannesburg : 18/11/2010
Cape Town : 19/11/2010
Johannesburg : 26/11/2010
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